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Jo, palliative care nurse specialist

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Jo Merritt knew early on in her nursing career that she wanted to specialise in palliative care. She was drawn to the role because of the way it looks at all aspects of a patient’s life, not just their condition.

Now Jo is one of four palliative care nurse specialists at Milton Keynes Hospital. She is based on the Macmillan unit, but can be found in many areas of the hospital.

“We follow the patient, not the ward,” says Jo. “If a patient is admitted to a ward, we will visit them there, if they need to attend a clinic or come into the unit for symptom control, we’re there to support them if needs be.”

Palliative care nurses are clinical nurse specialists who care for people with advanced illness. They are concerned with caring for the patient’s whole needs – not just physical. Jo is one of a tight-knit team which includes colleagues Emma Goodship, Anna Moore, and Wendy Black, They all work closely with Haley Coetzee, our palliative care discharge nurse, who does her utmost to try and ensure that patients spend their final days in their preferred place. They all liaise extensively with specialty doctor Ben Dietsch and consultant Dr Jane Wale.

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Julie, newborn hearing manager and team

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Newborn hearing manager Julie Stones and her team offer a crucial service to new parents, testing their new babies for hearing loss.

At least one in every 900 babies born in the UK will have a permanent childhood hearing impairment that can significantly affect their language and social development. This figure increases to about 1 in every 100 babies who have spent more than 48 hours in intensive care. The majority of these babies are born into families with no experience or history of hearing loss.

Julie and her six staff are always on hand to screen newborns’ hearing before they go home from hospital.

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Tracey, Falls Prevention Coordinator

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With an ageing population, Milton Keynes Hospital is committed to providing elderly patients with the best care in hospital and a smooth transition to life back at home.

New roles have been created to achieve this, including the addition of a Falls Prevention Coordinator and a Lead Nurse for Dementia.

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Debbie and Julia, A&E Receptionists

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Receptionists have an essential role as part of Milton Keynes hospital’s frontline staff. They are the first link for many patients who can be in pain, upset or anxious when they arrive.

And the role is even more demanding for the 20 staff who work round the clock in our A&E reception. 

They are a close-knit team who have to use a wide range of skills, from efficient administration, to empathy and understanding when dealing with patients and their relatives.

Audrey Boden, A&E operations co-ordinator, is full of praise for the receptionists.

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Helen, Pathology Support Manager

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A love of the TV drama Quincy has led to a career in pathology spanning almost 30 years for Helen Botwood.

Helen has been the Pathology Support Manager at Milton Keynes Hospital for the past ten years, previously working as a biomedical scientist specialising in haematology and blood transfusion.

She heads up the Pathology Support Unit, a team of 33, comprising phlebotomists, clinical support workers and porters.

Helen said: “I originally wanted to be a vet but I needed straight As for that. I was a big fan of Quincy, a forensic pathologist, and my mum’s friend managed to get me work experience at the QE2 Hospital where I saw the biomedical scientists at work. It wasn’t Quincy but it really interested me.”

She qualified as a biomedical scientist while working at the Luton and Dunstable Hospital and then moved to Milton Keynes.

She said: “There are 140 plus people here working in pathology. Our job is to analyse samples – blood, urine, faeces, nail clippings, sputum, tissue – you name it, we’ll analyse it.”

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Subcategories

  • UPDATE - FLOODING CAUSES SOME APPOINTMENTS TO BE POSTPONED

    Milton Keynes University Hospital have had to postpone a small number of planned operations and appointments scheduled for tomorrow (Tuesday 29 May) due to flooding affecting large parts of the site. All patients affected by the postponements are being contacted by telephone today as hospital staff continue to conduct an extensive clean-up to minimise the impact on hospital services.  If you have a scheduled appointment at the hospital tomorrow and have not heard from hospital staff to inform you otherwise, please continue as normal with your visit.  Multiple parts of the hospital site have been affected by flood water, caused by heavy rain yesterday. Areas particularly affected include the emergency department, radiology (imaging) department, treatment centre and IT server rooms.  Water has been ankle-deep in places and the hospital had to divert ambulances away from its Emergency Department for a short while overnight.  A number of agencies, including South Central Ambulance Service, Fire Service and Milton Keynes Council assisted the hospital througho ...
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  • eCARE is now live at the hospital

    The hospital’s new electronic patient record ‘eCARE’ has now gone live in all inpatient areas of the hospital.

    eCARE will help the hospital to deliver better, safer care to patients and was implemented over the weekend of 19 and 20 May. Work continues today in our outpatients department to implement the system.

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  • Milton Keynes Hospital set to launch new electronic patient record system

    A new electronic patient record system that will improve the way Milton Keynes University Hopsital cares for local people is set to go live at the hospital from 18 May 2018, and it’s called eCARE.

    eCARE is more than just a new computer system, it will give the hospital’s staff access to improved up-to-date information so that they can deliver safer, more efficient and more timely care.

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  • Glaucoma Patient Support Group – 15 June

    The next meeting of our successful Glaucoma Patient Support Group (PSG) is being held on Friday 15 June, from 5pm - 8.30pm at the Ridgeway Centre, Featherstone Road, Wolverton, MK12 5TH. There is a packed agenda with four speakers including Mr Hari Jayaram from Moorfields Eye Hospital and Dr Colin Parsloe. Based on patient feedback, there will be lots of time for people to mingle and chat. This time there will also be an ‘Over to You’ session, offering patients the chance to talk about their personal experiences of living with glaucoma.

    This is an excellent opportunity to learn more about glaucoma in friendly and informal surroundings. It is a perfect chance for people affected and their families to know more about the condition. There is no need to book. Refreshments will be served and there is plenty of free parking.

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  • NHS Breast Screening Programme - Public Health England advice

    Public Health England and NHS England have become aware of an issue with the NHS Breast Screening Programme, which has led to some women not being invited for their final screen between their 68th and 71st birthday.

    This is now resolved and NHSE and PHE have taken the decision to offer a re-screen for women that have been affected.

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As a teaching hospital, we conduct education and research to improve healthcare for our patients. During your visit students may be involved in your care, or you may be asked to participate in a clinical trial. Please speak to your doctor or nurse if you have any concerns.